Workplace Live

Workplace features inbuilt tools to help you create engaging and professional live video content. Find out more about using Workplace Live to broadcast to your entire organization.

Live videos are real-time video posts on Workplace that allow you to engage your coworkers. Live videos from coworkers you follow will appear in your News Feed.
Live Video Notifications
To turn live video notifications on or off:
  1. Click on your profile picture in the bottom left > Click Settings.
  2. Click Notifications on the left.
  3. Click Live Videos to make changes to live video notifications.
Note: During the live broadcast, your coworkers can react to your video or comment on it. You can also respond to your viewers in real-time.
Learn more about how bandwidth is used on live videos.
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Coworkers in the group that you post to and coworkers that follow you will see the video in their News Feed. Depending on your group settings, other people in your company may also see your live video.
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This desktop feature is only supported on Google Chrome, Mozilla Firefox and Microsoft Edge.
To share a live video in a group:
From the group, click More > Live Video on the post composer and select the equipment you'll be using to go live. You can add a description before hitting Go Live.
To share a live video in an event:
From the event page, click Live Video on the post composer and select the equipment you'll be using to go live. You can add a description before hitting Go Live.
Note: you can also go live via external equipment.
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You can broadcast to your community with up to 50 hosts using Live Producer.
To go live with multiple hosts:
  1. From the group you would like to go live in, open the post composer and click Live Video to access Live Producer.
  2. If you don't see an option for Live Video, you can find it by clicking next to Add To Your Post or follow this link to Live Producer.
  3. Give your Workplace Live post a title and description.
  4. Check that the Choose where to broadcast section is showing the correct group. You can change the group from here, or choose to broadcast directly to your own Timeline.
  5. Under Choose how to broadcast, click With Others.
  6. Under Video Options, choose whether your broadcast should include a Q&A, automatic captions or live rewind. Q&A is only available if you are going live to a group
  7. Click Go live to get started right away or click Schedule Live if you are preparing for a future broadcast.
  8. Take note of your room link. This is the link you will share with other hosts who you'd like to join you on your live broadcast.
If you are scheduling a live broadcast for a later date:
  1. Click Schedule Live.
  2. Enter a Date and Time for your broadcast.
  3. Upload an optional thumbnail image for your broadcast.
  4. Click Schedule.
Once you have shared your room link with the other hosts and they are connected:
  1. Click Go live.
  2. Confirm that you are broadcasting to the correct group and click Next.
  3. Click Start.
  4. All hosts will need to confirm that they are ready to go live. Those who do not respond to the prompt can be removed from the broadcast. Once everyone has confirmed they are ready, the broadcast will begin.
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To Live stream on Workplace, follow these video format guidelines:
  • Recommended max bit rate is 4000 Kbps (4 mbps).
  • Max: 720p (1280 x 720) resolution, at 30 frames per second.
  • An I-frame (keyframe) must be sent at least every 2 seconds throughout the stream.
  • Titles must have fewer than 255 characters or the stream will fail.
  • H264 encoded video and AAC encoded audio only.
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To share a live video from your computer, you'll need to have an external or internal camera.
To share a live video from your computer via external software or hardware:
  1. From your Workplace account, type /live/create after the url in your browser. For example, if your url is company.facebook.com, you'd need to amend it to company.facebook.com/live/create. This will take you to a wizard that will help you set up the Workplace live API.
  2. Click Create Live Stream at the top of the page, then specify where you'd like the stream to be broadcast with the drop-down menu. For example, if you'd like to broadcast the video to a group, select Share in a Group from the drop-down menu, then select the group you'd like to share your content to by typing in its name.
  3. Give your live video a description and a title.
  4. Copy the Stream Key to the right of the page. You'll be using it on the live streaming software you've chosen to use.
  5. Open the live-streaming software application. You can use your computer's camera to stream your video.
  6. Follow the instructions of your streaming software. You'll need to paste the stream key into the settings of the application. You can then start streaming to preview your video in Workplace.
  7. Return to your Workplace browser. You should be able to see the video preview. When your video is ready, select Go Live.
When you stop your broadcast, you can delete it or upload a higher-quality version. If you'd like to edit a live video, you'll need to download the video, delete the post, edit the video, and then reupload it. Keep in mind that if you choose to do this, you'll lose all the comments and reactions from the original live stream post.
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Yes, you can set up live-streaming with a hardware encoder. Hardware encoders tend to be reliable and deliver high-quality results. The steps to configure and start broadcasting vary by encoder, so read your encoder's documentation for instructions.
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Streaming software allows you to show a computer screen and use broadcasting equipment when streaming to Workplace. The streaming software (also referred to as encoding software) that's best for you may depend on the type of content you plan to stream.
Streaming Software
Here are some streaming software programs that you can use to stream to Workplace:

Set Up
The process to set up your streaming software will depend on the software you're using. In most cases, you'll use one of these options:
  • Single Field: Your streaming software uses one field for server address and key.
  • Separate Field: Your streaming software uses separate fields for server address and key.
Video Format Guidelines
Note: Consider enabling a secure connection if your encoding software supports RTMPS.
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You can enable Automatic Closed Captions to live videos once they're finished streaming.
To add closed captions to a live video:
  1. Click on the arrow menu > click Edit Video
  2. Click and select Video Auto Captioning. You can generate and edit captions for 14 different languages. This can take a few minutes depending on the length of the video.
  3. Click Preview Captions > click to play the preview video. When you’re ready click Done.
  4. Save the changes to your video and then click Post.
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Live producer
To use Live Producer, all you need to do is go Live on Workplace.
Live Producer allows users to:
  • Go live using your camera, streaming software or high end production equipment.
  • Schedule a Live session ahead of time.
  • Share your screen - you can switch between your screen and your camera view.
  • Host a live Q&A.

Advanced Settings on Live Producer
There are also advanced settings that you can access with Live Producer:
  • With Persistent Stream Key you can reuse the same Stream Key across multiple live broadcasts.
  • With Backup Stream you can choose to a level of redundancy to your live broadcast.
  • Showing a dial-in number allows viewers to access an audio-only version of the stream using a phone call.
  • With auto-generated captions, your live video will automatically be transcribed, improving the accessibility of your communication.
  • Technical stream health metrics and event logs allow you to anticipate and react to any issues with your stream.
  • You can publish Polls during your Workplace Live broadcasts. Polls are questions with two to four answers that viewers can see and select in real time.
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Troubleshooting
Your live feed may drop due to an encoder failure or poor network connectivity. If your live feed drops, you have 2 to 3 minutes to reconnect to the original stream url that you generated for your live post. Otherwise, you'll have to generate a new stream key and url to continue your live stream.
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Audio distortion can occur when Workplace receives a video stream with distorted audio or after it has received the frames before re-encoding for broadcast. A possible reason for this type of error is if the bitrate used is higher than the connection between your broadcasting endpoint and what Workplace servers can sustain. If that happens, or if there's a packet lost, some of the video or audio track won't be received correctly and will result in audio distortion.
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If the comment rate on your live video is high, then we may not display every comment during the live stream. This is to ensure viewers will have a consistent viewing experience. Everyone will still see the same comments, and all comments will be visible after the video ends. Keep in mind that replies to comments won't be visible until after the live stream ends.
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If the broadcast doesn't start processing after signaling the end of your live stream, your live video may still show up as is live after the video ends. Make sure you've clicked End Live through the Publisher Tools UI when the stream ends. If the problem recurs, please contact our support team and include your video ID.
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